Frequently Asked Questions

Please take a look at the following FAQs to see if your question or issue is listed. If it is not listed, please feel free to contact me using the page: Contact

I will endeavor to get back to you as soon as possible using the contact page, usually within 48 hours, so if you can find your question or issue here you’ll get an immediate response.


Account Related

If I sign up for the 1 month, 3 month or 6 month, do I need to renew at the end of my signup?

Once you signup for either the 1 month, 3 month or 6 months subscriptions, you don’t need to resignup or resub, you will be automatically subscribed to the kit and receive it the next month. If you are signup up for a 3 or 6 month sub, then you’ll be charged every 3 or 6 months and renewed under the discounted price and have access to the kits ♥

Can I skip a month?

At this time I do not have the option to skip a month. One thing you can do is to cancel the subscription and then re-sign up once you are ready for the next kit that you like. Contact me once you are ready to signup again and I will refresh the login information so that you can resubscribe using a new registration.

How do I cancel my subscription?

To cancel, you need to go through your Paypal account that you signed up for your DigitalDash subscription through and cancel the recurring payments.

  1. Click the Settings icon next to “Log out.”
  2. Click the Payments tab, then click Manage pre-approved payments under “Pre-approved payments.”
  3. Select the payment you’d like to cancel, then click Cancel.

A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged.

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

Is this the digital form of your Dashbox physical kit?

No they are completely separate kits, unique designs from each other. The Dashbox is a physical kit with completely different designs than the Digital Dash. Some of my customers get both for 2 completely different kits!

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.

If I sign up when will I get my first kit download?

If you signup anytime during the month, your first download will be ready by the 1st of the following month (by 9:30am PST). Example: You sign up on March 15th, you’ll get your first Digital Dash kit download on April 1st.

When do the new Digital Dash kits release?

Each month, the new Digital Dash kit will be ready for download on the 1st of the month by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

How will I know when the next month is ready for download?

Each month, the new Digital Dash kit will be ready for download on the 1st of the mont by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

How do I change my payment information?

To change your payment information you can follow these easy steps: Login to your account, go to account management, then click on your subscription which will take you to your Paypal subscription and payments.

Is there a minimum required sign up time?

No minimums, I believe in flexibility for my customers and you’ll be able to cancel anytime you need to. Just login to your account and manage your subscription, the click on cancel and I hope to see you back soon in Digital Dash!

Digital Dash Supplies

Can you explain all of the different materials available in your shop supplies?

Here is a listing of the materials that are available in my DigiDash Supplies tab (https://digitaldashbox.com/shop):

What is the HD card stock?

https://digitaldashbox.com/shop/papers/high-definition-white-matte-paper-65lb-cover-8-1-2-x-11-letter-size

The HD card stock is a high resolution paper that is inkjet or laser compatible and produces the BEST print quality I’ve seen so far! It is bright white and super crisp printing is achieved. It can be a tad picky with printers as far as paper feeding is concerned, but I usually just ‘babysit’ the printer when it loads the paper and reload as needed until it feeds correctly. Some printers have no issue with feeding at all and sometimes the paper feed rollers are used and just need the paper dust to be removed to get the rollers ‘stick’ again.

This HD card stock is some amazing stuff and you’ll see brilliant print quality when printing your DigiDash kit!

I don’t have a laminator, how can I foil my DigiDash items?

I’ve seen customers foil using a) Laminators b) Copy center photocopiers c) Their own laser printers d) an iron

There are some YouTube videos showing the different methods so you don’t necessarily need a laminator and can get good results using any of the methods above! Also, my DigiDash files are foil optional that look beautiful foiled or unfoiled!

Downloads

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

I’m having trouble downloading my kit, what should I do?

First I could close your browser and then reopen your browser and try to download the files again. If that isn’t working, check your internet connection to make sure you can a good connection. If it is still not working you can email me at contact@digitaldashbox.com

When do I have to download get kit by?

You will have all month to download the kit, but make sure you grab it before the last day of the month. On the last day of each month the current kit will be removed and the new kit will be uploaded. Please download the files you’d like during this month.

If I sign up when will I get my first kit download?

If you signup anytime during the month, your first download will be ready by the 1st of the following month (by 9:30am PST). Example: You sign up on March 15th, you’ll get your first Digital Dash kit download on April 1st.

How will I know when the next month is ready for download?

Each month, the new Digital Dash kit will be ready for download on the 1st of the mont by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

How do I get my digital download?

You can login to your account to see the new kit that is ready for download on the 1st of the month. You should see a pink Download button to click to access your downloads. If you do not see this button and you’ve verified payment through Paypal, you can contact me using digitaldashbox@gmail.com.

General

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

Is this the digital form of your Dashbox physical kit?

No they are completely separate kits, unique designs from each other. The Dashbox is a physical kit with completely different designs than the Digital Dash. Some of my customers get both for 2 completely different kits!

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.

If I sign up when will I get my first kit download?

If you signup anytime during the month, your first download will be ready by the 1st of the following month (by 9:30am PST). Example: You sign up on March 15th, you’ll get your first Digital Dash kit download on April 1st.

When do the new Digital Dash kits release?

Each month, the new Digital Dash kit will be ready for download on the 1st of the month by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

Is there a minimum required sign up time?

No minimums, I believe in flexibility for my customers and you’ll be able to cancel anytime you need to. Just login to your account and manage your subscription, the click on cancel and I hope to see you back soon in Digital Dash!

How do I order Digital Dash as a gift?

Thank you for thinking of Digital Dash as a gift!

How to Send a Gift Subscription?

 

To send a subscription as a GIFT, go to the top nav bar and click the GIFT button (either the 1 month recurring, or 3 month prepay, recurring every 3 months, or 6 month prepay, recurring every 6 months).

 

 

This will take you to the register page.

 

You have the option to either:
1) Enter Your Info for you to manage the subscription or

2) Enter Your Friends info for them to manage the subscription

 

Enter the details as desired. Once you get to the last entry field: ‘Gifting to a Friend’ text box, enter your Friends Email Address and then click the SUBSCRIBE button. See image below for more info:

 

 

This will then take you to the Paypal payment page where you’ll enter your Paypal payment information. Make sure that the the payment completes and confirms. That’s it – You’re done! Your friend will receive an email as a gift from you and a Welcome to the Digital Dash Subscription email to the address you entered in the last text box.

 

You can send multiple gifts to multiple recipients as many times as you’d like.

What is Digital Dash?

Digital Dash is a monthly digital download subscription box for your favorite planner dashboard designs including dashboards (of course), die cuts that you can cut out, and other goodies that change every month. It is an exclusive kit of designs you won’t find anywhere else! What’s best is that it includes dashboards for ALL SIZES of planners, so if you have multiple planners, you’re covered!

How much does it cost?

There are three different plans to choose from. Month-to-month plans are $9.95, and you are billed each month. 3-Month plans are $9.65 per month, and you pay for three months upfront and save money per year. 6-Month plans are $9.35 per month, and you pay for six months upfront and save money annually. All plans are in USD, if you live outside of the US, your bank will automatically convert the charge into your local currency.

Gift Options

How do I order Digital Dash as a gift?

Thank you for thinking of Digital Dash as a gift!

How to Send a Gift Subscription?

 

To send a subscription as a GIFT, go to the top nav bar and click the GIFT button (either the 1 month recurring, or 3 month prepay, recurring every 3 months, or 6 month prepay, recurring every 6 months).

 

 

This will take you to the register page.

 

You have the option to either:
1) Enter Your Info for you to manage the subscription or

2) Enter Your Friends info for them to manage the subscription

 

Enter the details as desired. Once you get to the last entry field: ‘Gifting to a Friend’ text box, enter your Friends Email Address and then click the SUBSCRIBE button. See image below for more info:

 

 

This will then take you to the Paypal payment page where you’ll enter your Paypal payment information. Make sure that the the payment completes and confirms. That’s it – You’re done! Your friend will receive an email as a gift from you and a Welcome to the Digital Dash Subscription email to the address you entered in the last text box.

 

You can send multiple gifts to multiple recipients as many times as you’d like.

Other

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

Do you have printed versions of your Digital Dash kit?

I do not offer a printed option of the kit a the moment. Facebook and Instagram offer people that would do this for you for a fee.

I have an idea for something I would love to see in the kit, how can I contact you?

We love to hear from our customer and are always looking for fun new products to add, you can email me at contact@digitaldashbox.com 

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.

Is there a minimum required sign up time?

No minimums, I believe in flexibility for my customers and you’ll be able to cancel anytime you need to. Just login to your account and manage your subscription, the click on cancel and I hope to see you back soon in Digital Dash!

How do I order Digital Dash as a gift?

Thank you for thinking of Digital Dash as a gift!

How to Send a Gift Subscription?

 

To send a subscription as a GIFT, go to the top nav bar and click the GIFT button (either the 1 month recurring, or 3 month prepay, recurring every 3 months, or 6 month prepay, recurring every 6 months).

 

 

This will take you to the register page.

 

You have the option to either:
1) Enter Your Info for you to manage the subscription or

2) Enter Your Friends info for them to manage the subscription

 

Enter the details as desired. Once you get to the last entry field: ‘Gifting to a Friend’ text box, enter your Friends Email Address and then click the SUBSCRIBE button. See image below for more info:

 

 

This will then take you to the Paypal payment page where you’ll enter your Paypal payment information. Make sure that the the payment completes and confirms. That’s it – You’re done! Your friend will receive an email as a gift from you and a Welcome to the Digital Dash Subscription email to the address you entered in the last text box.

 

You can send multiple gifts to multiple recipients as many times as you’d like.

Printing and Cutting

My text file (insert or headers or other text file) appears as gibberish text, how can I fix this?

If your file appears with ‘gibberish’ or weird greek looking characters, like below:

Here is the fix:

PDF (.pdf) files need to be opened with Adobe Acrobat (Reader or Pro version) only. It cannot be previewed, opened and printed with any other software to properly print it and view it (it will appear with gibberish characters).

1. The Adobe Acrobat software is free to download here: https://get.adobe.com/reader/

2 . Once you download and install the software, any PDF files should be opened only with Adobe Acrobat for proper printing and viewing ♥

How do I import files into the Cricut Design Space to cut your files?

How to use a PDF file in Cricut design space?

 

Use this great tutorial on importing the PDF files I supply for when you want to use a Cricut to use cut lines for your file project. Cricut design space needs imports of the following type (PDF is not supported): Uploading images (.jpg, .gif, .png, .bmp, .svg, .dxf files)

 

I use the following site to convert PDF files to PNG and then import the PNG file into the Cricut design space: https://pdf2png.com/

 

This site link has a great tutorial with how to images to walk you through the file conversion: https://designbundles.net/design-school/how-to-use-a-pdf-file-in-cricut-design-space#

Do you have printed versions of your Digital Dash kit?

I do not offer a printed option of the kit a the moment. Facebook and Instagram offer people that would do this for you for a fee.

I still can’t seem to print correctly, can you help?

BASIC PRINTING TIPS

1) Make sure you have Adobe Reader downloaded on your computer to print. This is a free program that can be downloaded HERE. If you do not open your file with this program and print from your downloaded link or a preview, your insert will not print correctly!

2) Once your file is on your computer, make sure you are opening it up in Adobe Reader. Your printer will NOT center your insert if you are not printing from this program!

3) You should make sure that your print settings look like the below picture with ACTUAL size chosen for your insert and that your orientation is on auto. Make sure that your insert looks centered in the preview! Your preview of the insert before printing should show it in the center of the page. If it is showing it in the top left corner, it is usually because you have chosen a setting that is causing it to do that.

How can I make die cuts with Digital Dash die-cuts files?

Die cuts can be made several ways. The easiest would  be to print them out on cardstock and then fussy cut around them with a very sharp pair of scissors. Another option is to take the filename.png into a cutting program like Silhouette and trace the image, from there you can print and cute on a digital cutting machine like the Cameo or other cutter.

My dashboards aren’t printing the right size, how do I fix this?

This is a common printing issue: Make sure when printing from Adobe Acrobat or other software that the check box marked “Actual Size” is checked and not anything else like “fit” or “fill”. This setting should print the dashboards to the correct sizes.

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.