Frequently Asked Questions

Please take a look at the following FAQs to see if your question or issue is listed. If it is not listed, please feel free to contact me using the page: Contact

I will endeavor to get back to you as soon as possible using the contact page, usually within 48 hours, so if you can find your question or issue here you’ll get an immediate response.


Account Related

When are current month files removed and when are new month files uploaded every month?

Files I download are coming through as .DMS files which do not open (I am using an Apple product and Safari browser)

This is a known Safari bug but it seems bugs in Safari do not get quickly fixed. Here is a reference to the issue of files downloading as .dms: https://forums.macrumors.com/threads/safari-erroneously-adding-dms-extension-to-downloads.2080108/

 

Fix:

 

To fix this issue on your Mac computer or laptop, iPad or iPhone is to switch browsers from Safari to Chrome or other alternative. We’ve tested it on Chrome and the issue disappears and the files download properly (.pdf, .png etc)

If I sign up for the 1 month, 3 month or 6 month, do I need to renew at the end of my signup?

Once you signup for either the 1 month, 3 month or 6 months subscriptions, you don’t need to resignup or resub, you will be automatically subscribed to the kit and receive it the next month. If you are signup up for a 3 or 6 month sub, then you’ll be charged every 3 or 6 months and renewed under the discounted price and have access to the kits ♥

Can I skip a month?

At this time I do not have the option to skip a month. One thing you can do is to cancel the subscription and then re-sign up once you are ready for the next kit that you like. Contact me once you are ready to signup again and I will refresh the login information so that you can resubscribe using a new registration.

How do I cancel my subscription?

Customers are responsible for canceling their reoccurring subscription and can do so at any time. Planner Press is not responsible for canceling the payments, that must be done through your Paypal, see the instructions below for a step by step guide to your payments.

To cancel, you need to go through your Paypal account that you signed up for your DigitalDash subscription through and cancel the recurring payments.

  1. Once logged into your Paypal; account, at the top of the page, click ‘Tools’ and then ‘Recurring Payments.’
  2. Then click the My Pre-Approved Payments Link.
  3. Select the payment you’d like to cancel, then click Cancel.

A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged.

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

Is this the digital form of your Dashbox physical kit?

No they are completely separate kits, unique designs from each other. The Dashbox is a physical kit with completely different designs than the Digital Dash. Some of my customers get both for 2 completely different kits!

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.

If I sign up when will I get my first kit download?

If you signup anytime during the month, your first download will be ready by the 1st of the following month (by 9:30am PST). Example: You sign up on March 15th, you’ll get your first Digital Dash kit download on April 1st.

When do the new Digital Dash kits release?

Each month, the new Digital Dash kit will be ready for download on the 1st of the month by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

How will I know when the next month is ready for download?

Each month, the new Digital Dash kit will be ready for download on the 1st of the mont by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

How do I change my payment information?

To change your payment information (link, remove or update a card for example) Login to your Paypal account and follow these steps directly from Paypal to change your payment information: PayPal Basics > How to link, remove or update a payment card >

Is there a minimum required sign up time?

No minimums, I believe in flexibility for my customers and you’ll be able to cancel anytime you need to. Just login to your account and manage your subscription, the click on cancel and I hope to see you back soon in Digital Dash!

Downloads

When are current month files removed and when are new month files uploaded every month?

Files I download are coming through as .DMS files which do not open (I am using an Apple product and Safari browser)

This is a known Safari bug but it seems bugs in Safari do not get quickly fixed. Here is a reference to the issue of files downloading as .dms: https://forums.macrumors.com/threads/safari-erroneously-adding-dms-extension-to-downloads.2080108/

 

Fix:

 

To fix this issue on your Mac computer or laptop, iPad or iPhone is to switch browsers from Safari to Chrome or other alternative. We’ve tested it on Chrome and the issue disappears and the files download properly (.pdf, .png etc)

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

I’m having trouble downloading my kit, what should I do?

First I could close your browser and then reopen your browser and try to download the files again. If that isn’t working, check your internet connection to make sure you can a good connection. If it is still not working you can email me at contact@digitaldashbox.com

When do I have to download get kit by?

You will have all month to download the kit, but make sure you grab it before the last day of the month. On the last day of each month the current kit will be removed and the new kit will be uploaded. Please download the files you’d like during this month.

If I sign up when will I get my first kit download?

If you signup anytime during the month, your first download will be ready by the 1st of the following month (by 9:30am PST). Example: You sign up on March 15th, you’ll get your first Digital Dash kit download on April 1st.

How will I know when the next month is ready for download?

Each month, the new Digital Dash kit will be ready for download on the 1st of the mont by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

How do I get my digital download?

You can login to your account to see the new kit that is ready for download on the 1st of the month. You should see a pink Download button to click to access your downloads. If you do not see this button and you’ve verified payment through Paypal, you can contact me using digitaldashbox@gmail.com.

General

When are current month files removed and when are new month files uploaded every month?

Files I download are coming through as .DMS files which do not open (I am using an Apple product and Safari browser)

This is a known Safari bug but it seems bugs in Safari do not get quickly fixed. Here is a reference to the issue of files downloading as .dms: https://forums.macrumors.com/threads/safari-erroneously-adding-dms-extension-to-downloads.2080108/

 

Fix:

 

To fix this issue on your Mac computer or laptop, iPad or iPhone is to switch browsers from Safari to Chrome or other alternative. We’ve tested it on Chrome and the issue disappears and the files download properly (.pdf, .png etc)

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

Is this the digital form of your Dashbox physical kit?

No they are completely separate kits, unique designs from each other. The Dashbox is a physical kit with completely different designs than the Digital Dash. Some of my customers get both for 2 completely different kits!

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.

If I sign up when will I get my first kit download?

If you signup anytime during the month, your first download will be ready by the 1st of the following month (by 9:30am PST). Example: You sign up on March 15th, you’ll get your first Digital Dash kit download on April 1st.

When do the new Digital Dash kits release?

Each month, the new Digital Dash kit will be ready for download on the 1st of the month by 9:30am PST.  Just login to your account and you should see a pink download button to click and access the download sections and files.

How do I change my payment information?

To change your payment information (link, remove or update a card for example) Login to your Paypal account and follow these steps directly from Paypal to change your payment information: PayPal Basics > How to link, remove or update a payment card >

Is there a minimum required sign up time?

No minimums, I believe in flexibility for my customers and you’ll be able to cancel anytime you need to. Just login to your account and manage your subscription, the click on cancel and I hope to see you back soon in Digital Dash!

What is Digital Dash?

Digital Dash is a monthly digital download subscription box for your favorite planner dashboard designs including dashboards (of course), die cuts that you can cut out, and other goodies that change every month. It is an exclusive kit of designs you won’t find anywhere else! What’s best is that it includes dashboards for ALL SIZES of planners, so if you have multiple planners, you’re covered!

How much does it cost?

There are three different plans to choose from. Month-to-month plans are $9.95, and you are billed each month. 3-Month plans are $9.65 per month, and you pay for three months upfront and save money per year. 6-Month plans are $9.35 per month, and you pay for six months upfront and save money annually. All plans are in USD, if you live outside of the US, your bank will automatically convert the charge into your local currency.

Other

When are current month files removed and when are new month files uploaded every month?

Files I download are coming through as .DMS files which do not open (I am using an Apple product and Safari browser)

This is a known Safari bug but it seems bugs in Safari do not get quickly fixed. Here is a reference to the issue of files downloading as .dms: https://forums.macrumors.com/threads/safari-erroneously-adding-dms-extension-to-downloads.2080108/

 

Fix:

 

To fix this issue on your Mac computer or laptop, iPad or iPhone is to switch browsers from Safari to Chrome or other alternative. We’ve tested it on Chrome and the issue disappears and the files download properly (.pdf, .png etc)

How to Download Digital Dash Content?

Here is a tutorial video on downloaded content from your user login:

Do you have printed versions of your Digital Dash kit?

I do not offer a printed option of the kit at the moment. Many of our subscribers use Staples to print portions or all of their kit.

I have an idea for something I would love to see in the kit, how can I contact you?

We love to hear from our customer and are always looking for fun new products to add, you can email me at plannerpress@gmail.com

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.

Is there a minimum required sign up time?

No minimums, I believe in flexibility for my customers and you’ll be able to cancel anytime you need to. Just login to your account and manage your subscription, the click on cancel and I hope to see you back soon in Digital Dash!

Printing and Cutting

My printer is not printing inserts repeatably from one side to the other (Duplex)?

Some printers are not the greatest in terms of repeat printing and printing in the sam location from page to page. HP and others are not the best. If you have this issue when printing Duplex or other from page to page, a work-around is to be able to edit the PDF file and ‘nudge’ the images when printing to tweak in the printed image. If you have Adobe Acrobat Pro, you can edit the pdf file and nudge or move the files images.

 

If you don’t have pro version, you can use this alternative, download and install it and then open the PDF file and edit and move the images: PDFElement (it should be free to download and use)

 

https://pdf.wondershare.com/pdfelement/

 

My text file (insert or headers or other text file) appears as gibberish text, how can I fix this?

If your file appears with ‘gibberish’ or weird greek looking characters, like below:

Here is the fix:

PDF (.pdf) files need to be opened with Adobe Acrobat (Reader or Pro version) only. It cannot be previewed, opened and printed with any other software to properly print it and view it (it will appear with gibberish characters).

1. The Adobe Acrobat software is free to download here: https://get.adobe.com/reader/

2 . Once you download and install the software, any PDF files should be opened only with Adobe Acrobat for proper printing and viewing ♥

How do I import files into the Cricut Design Space to cut your files?

How to use a PDF file in Cricut design space?

**If you have a Cricut you can convert images to png with the following tips or through Photoshop by erasing the background, we do not guarantee these will be 100% compatible with your Cricut software or your machine – we only guarantee Silhouette cutting machines with the .studio3 file extension. We know many of our subscribers what use these files successfully with their Cricut each month without issue but some knowledge of converting the files is necessary. We have linked YouTube tutorials and tips above.

 

Use this great tutorial on importing the PDF files I supply for when you want to use a Cricut to use cut lines for your file project. Cricut design space needs imports of the following type (PDF is not supported): Uploading images (.jpg, .gif, .png, .bmp, .svg, .dxf files)

 

I use the following site to convert PDF files to PNG and then import the PNG file into the Cricut design space: https://pdf2png.com/

 

This site link has a great tutorial with how to images to walk you through the file conversion: https://designbundles.net/design-school/how-to-use-a-pdf-file-in-cricut-design-space#

Do you have printed versions of your Digital Dash kit?

I do not offer a printed option of the kit at the moment. Many of our subscribers use Staples to print portions or all of their kit.

I still can’t seem to print correctly, can you help?

BASIC PRINTING TIPS

1) Make sure you have Adobe Reader downloaded on your computer to print. This is a free program that can be downloaded HERE. If you do not open your file with this program and print from your downloaded link or a preview, your insert will not print correctly!

2) Once your file is on your computer, make sure you are opening it up in Adobe Reader. Your printer will NOT center your insert if you are not printing from this program!

3) You should make sure that your print settings look like the below picture with ACTUAL size chosen for your insert and that your orientation is on auto. Make sure that your insert looks centered in the preview! Your preview of the insert before printing should show it in the center of the page. If it is showing it in the top left corner, it is usually because you have chosen a setting that is causing it to do that.

How can I make die cuts with Digital Dash die-cuts files?

Die cuts can be made several ways. The easiest would  be to print them out on cardstock and then fussy cut around them with a very sharp pair of scissors. Another option is to take the filename.png into a cutting program like Silhouette and trace the image, from there you can print and cute on a digital cutting machine like the Cameo or other cutter.

My dashboards aren’t printing the right size, how do I fix this?

This is a common printing issue: Make sure when printing from Adobe Acrobat or other software that the check box marked “Actual Size” is checked and not anything else like “fit” or “fill”. This setting should print the dashboards to the correct sizes.

Can I print it out for all my planners?

Yes! You can print and use the kit for ALL your planners, this is the reason I created Digital Dash, to be able to be use for all of our planners in 1 kit! Please don’t share the kit with others and selling and/or commercial use is not allowed. The kit is for personal use only and is Copyright © 2018 Planner Press.